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tutorial_account_lookup Account Lookup /Help/Tutorial/TutorialViewV2.asp?TN=hopkinslocal&XID=6755&src=AccountLookup&portal=v2 tutorial_forgot_password Forgot Password /Help/Tutorial/TutorialViewV2.asp?TN=hopkinslocal&XID=6755&src=ForgotPassword&portal=v2 tutorial_username_assistance Username Assistance /Help/Tutorial/TutorialViewV2.asp?TN=hopkinslocal&XID=6755&src=UsernameAssistance&portal=v2 tutorial_new_user_request New User Request /Help/Tutorial/TutorialViewV2.asp?TN=hopkinslocal&XID=6755&src=NewUserRequest&portal=v2 tutorial_change_user_info Change User Information /Help/Tutorial/TutorialViewV2.asp?TN=hopkinslocal&XID=6755&src=ChangeUserInfo&portal=v2

Frequently Asked Questions

What is my username?
Your username will need to be a valid email address. This can be a business email or a personal email.

What is my password?
Initially a temporary password will be assigned to you and sent by email when you first create your account. Once you login for the first time, the system will request you to change your password. It is best practice to update your password to something only you will know and can remember.

How do I change my password?
Go to the “Settings” menu and click on “Change Password.” In the “Old Password” field, type your old password. In the “New Password” and “Type New Password Again” fields, type your new password, and then click on “Save.”

What do I do if I forget my password?
On the Johns Hopkins University & Health System Contract Management System home page, scroll down to "Account Access", click on the "Forgot Password" link. Enter your username in the field and click Submit. An e-mail and or fax with your username and password will be sent to you.

How do I view a list of my contracts?
Go to the Left Navigational Module menu, click on "View", and then click on "My Contracts." All of the contracts assigned to your business will be displayed.

How do I find a specific contract?
Go to the "Search" menu and click on "Contracts." Enter the contract number and/or fill in the other parameters and click "Search."

How do I view an audit?
From the contract search results, scroll down to see your audit history. Find the audit dates you want to view and click "View Audit" in the "Actions" column.

How do I submit a response to an audit?
On the “Audit View” Page, click on “View Audit/Submit Response” at the top of the page. Fill in your payment information and click “Review.” Verify all of the data, and answer the questions, then click “Submit.” If you are responding to a final payment, don’t forget to mark the payment as “Final.”

How do I get help from customer support?
On the “Help & Support” menu, click on “Contact Support,” and then complete the “Message Subject” and “Message” boxes, attach any applicable files and click “Submit.”

How do I edit my own account settings?
On the “Settings” menu, click on “Your Settings,” then click on the application section and fill in the sections you want to edit.

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